Don't Just Hear it from Us!

They have taken care of my birds upkeep for 2 years now. Super knowledgeable and caring. When I first got Phil he was suffering from a vitamin deficiency now he is a happy bird with glowing colors thanks again guys.

If I could give 1000 stars I would. I’d say the best “pet” store I have ever been too, but they aren’t a “pet” store. They are a temporary home for their animals till they find their forever home. They treat all the pets there like their own. You can tell they aren’t just in the business for business, they are there because they genuinely love animals. They are also extremely knowledgeable and friendly. They won’t sell things that aren’t good for your pets and give u honest answers. So if u are looking for a small pet, Bird or reptile make the trip to urban zoo. You won’t be disappointed ❤️

Best place in Hamilton to get all your reptile, and exotic animal needs. I visited this place after having issues at another 'reptile/exotic pet store' and after talking to the owner Janna and purchasing the supplies I needed, she told me that if there is something I need and they don't have they would gladly order it in.. this will definitely be my go to store from now on.